MACSWORTH

Why MACSWORTH Consulting

 

We believe that our clients' success is our success; we believe in professionalism, we consistently maintain high standards for service and consultants to be always able to bring the best team of senior consultants to bear on every single project.We understand our clients business needs, we comprehend their business specific language. We live the way they live. We help enterprises explore extraordinary opportunities, manage and sustain growth, and maximize revenue.

 

• Our support personnel are 100% in-sourced and achieve a 95% first contact person resolution rate and a 98% customer satisfaction rate

 

• We personalize the support our customers receive – you’ll meet your support person in person/via telephone so you know who you’ll be working with before you make the final decision to partner with us.

 

• The innovative technology behind our support process enables us to manage multi-channel customer contact with total cross-functional visibility and response management

 

How we do business Our core business

 

Business Continuity Management – makes a valuable contribution to society. For many people our advisory services are, quite literally, life-saving. Corporate responsibility defines how we achieve our goals. The way we conduct our business affects our relationship with groupssuch as:

 

• Major Enterprises who use our services including mission critical companies

• Their employees whom they trust them for their life and money

• Their Clients who are in continuous need to their products and services

• Governments that regulate their industries

 

Our reputation with these people and the trust they place in our services is critical to our business. But our pride in what we do does not mean we can ignore the critical need of a continuous development, enhancement and improvement of our services.

 

Our Ethics

 

By demonstrating to stakeholders that we meet high ethical standards in all aspects of our work, and that we are committed to helping address challenges, we can maintain n their support. Our reputation, the standards we operate to and our employment practices also affect our ability to attract, retain and motivate the best people.

 

Our Clients

 

Almost every company has something about client focus in its mission statement. The larger the service organization, the more executives tend to insulate themselves from clients. Some rely on client-satisfaction surveys and focus groups. Others simply assume that clients are just like them! These kinds of service companies end up delivering services that suit them, not their clients.

 

Well, we do not …! We understand that our clients work in all sorts of business sectors and industries and may be senior managers, middle management or junior staff members. They have different business goals, with different needs, even their cultures and their business environments might be different.

 

Despite these differences they share a number of common goals. They may wish to develop a competitive edge to maintain their business growth in increasingly competitive work environments

 

• Achieve business goals to have the minimum impact for Interruptions

• Better nurture their staff to achieve to their highest performance levels

• Make an immediate, measurable and lasting difference in their enterprise

• Improve their project management skills and relationships

• Solve problems more effectively and be solution-focused